John Tabor

john.a.tabor@gmail.com – 717.404.5428

14853 Honodel Road Waynesboro PA 17268

SUMMARY OF QUALIFICATIONS

Enthusiastic IT professional cleared up to Secret and Security+ certified, with over 10 years of experience in a

wide range of technical fields - hardware & software repair, networking, security, mobile devices & help desk

WORK EXPERIENCE

SR ASSISTANT TECHNICIAN

CSRA, Chambersburg, PA

2015 – Present

- Manage and support a large user base, handling all local issues and working with a team when necessary

- Coordinate with on-site staff and off-site vendors to arrive at a desirable solution as quickly as possible

- Support all systems onsite including printers, personal computers, servers, and call center phone systems

SENIOR ASSISTANT: HELP DESK TECHNICIAN

CSC, Chambersburg, PA

2014 – 2015

- Identify, evaluate, prioritize, and resolve hardware and software problems for customers, escalating if necessary

- Exceed customer expectations through concise and helpful written and verbal communication

- Use problem ticketing software to interface with customers and process issues

HEAD TECHNICIAN

Keck Computer Management, Shady Grove, PA

2013 – 2014

- Performed troubleshooting, repairs, imaging and management of systems and software on-site and in-store

- Managed repairs and deployment in a high pressure environment with a focus on meeting customer needs

- Led multiple employees and increased efficiency by implementing streamlined SOP and inventory management

SELF EMPLOYED

Tabor Technology, Waynesboro, PA

2005 - Present

- Systems consulting, sales and subcontracting for clients throughout Pennsylvania and surrounding areas

- Conduct hardware and software repairs on a wide variety of computer systems and consumer electronics

- Implement network solutions, image systems, install software, configure printers and other peripherals

EDUCATION & CERTIFICATIONS

SECURITY+ CE

CompTIA — 2015

HAGERSTOWN COMMUNITY COLLEGE

Hagerstown MD — 2008 – 2012

- Completed coursework specifically related to A+, Net+ and Security+ certificates

- Three years of study in a computer support specialist program focusing on networking, hardware and software repair

- Two years of study in general education credits

SKILLS

- Troubleshooting and repair of computer hardware and software issues ranging from rack mounted servers to laptops

- Proficiency in building and imaging systems to custom specifications from scratch or for managed deployment

- Skilled in managing a large Active Directory domain in a corporate environment

- Managing network infrastructure and designing home and small business networks

- Proficiency in MS Office, Adobe Creative Suite, and all versions of MS Windows & Mac OSX

- Familiar with DOD compliant builds, software and security procedures

- Familiar with many printer brands and their respective setup and maintenance

- Extensive knowledge of the Android and IOS mobile ecosystems

- Troubleshooting and repair of small electronic devices including smartphones and tablets

- Expertise in soldering and complex manipulation of small electronic parts

- Competent navigation and use of multiple command line systems

- Preservation and recovery of data from corrupt or failing storage media

COMMUNITY SERVICE

- Took part in tree planting and erosion prevention on the banks of Antietam Creek in Quincy, Pennsylvania

- Officer in Water Striders - a community after school program for area youth. Assisted in the monitoring and testing of local

water bodies 2004-2007

- Provided technical consultation and volunteered with Artesian Well Art Gallery in Shippensburg, PA 2010 - Present

(http://www.artesianwell.org)

- Annual participation with the Greencastle Amateur Players, a theatre association for area children. Assisted in directing,

stage management and set construction 2004 – 2012

- Provided support, service, and guidance in networking and technical matters to Mason Dixon Homeschoolers Association

in Waynesboro, PA 2014 – Present

- Served on the board of directors for World Treasures Inc. – a nonprofit organization operating several area stores

dedicated to fair trade and community enrichment 2014 - 2015